FAQ

The Official Rules provide the complete details of the 2018 Raising Cane's Peel the Love Game. However, your question may be answered below:

  1. What are the dates of the 2018 Raising Cane's Peel the Love Game?

    Game stickers are available in-store beginning on January 4, 2018, and ending on February 26, 2018, or earlier if supply of game stickers is exhausted. Request a free game sticker by mail beginning December 26, 2017 until February 28, 2018 (requests must be received by March 7, 2018).

    The online instant win game begins at 12:00:01 a.m. Central Time ("CT") on January 4, 2018 and ends at 11:59:59 p.m. CT on March 31, 2018.

  2. How do I know if I am eligible to participate in the Raising Cane's Peel the Love Game?

    The promotion is open to legal residents of the fifty (50) United States and the District of Columbia (excluding residents of Florida, New York and Rhode Island) who are thirteen (13) years of age or older.

    The following individuals are not eligible to enter or win a prize: employees, crewmembers, contractors, directors and officers of Raising Cane's Restaurants, LLC, its parent, subsidiaries and affiliated companies, franchisees, web design, advertising, fulfillment, legal, judging, advertising and promotion agencies involved in the administration, development, printing, fulfillment and execution of this Promotion (collectively, "Promotion Parties"), and the immediate family members (spouse, parent, child, sibling, grandparent, whether biological, adopted, "step" or in-law of each), and those living in their same households (those persons whether related or not who live in the same residence for at least three months during the twelve-month period preceding the start date of the Promotion).

  3. How do I get an instant win game piece to play the game?

    I. During the promotion period, visit a participating RAISING CANE'S® restaurant and you will receive one (1) peel off game sticker that contains two (2) game pieces, one of which may be a Bonus Code to play the game, with the purchase of a specially marked 22 oz. or a 32 oz. fountain drink cup, while supplies last, or

    II. You can request a game sticker (two (2) game pieces, one of which may be a Bonus Code to play the game) by mail without purchase, while game sticker supplies last, mail a self-addressed stamped envelope to: PEEL THE LOVE, P.O. Box 1005, South Bend, IN 46624-1005. DO NOT SEND ANY WINNING GAME PIECES, COMMENTS OR QUESTIONS TO THIS MAILING ADDRESS. VT residents may omit return postage. Requests must be handwritten and postmarked as early as December 26, 2017 and received by March 7, 2018.

  4. What are the instant win game prizes?

    LEVEL Grand
    PRIZE 25 Piece Chicken Finger Tailgate
    ARV $31.99
    APPROXIMATE ODDS OF WINNING 1:8,894
    LEVEL First
    PRIZE Lemonade Jug (1 Gallon)
    ARV $8.99
    APPROXIMATE ODDS OF WINNING 1:3,811
    LEVEL Second
    PRIZE THE BOX COMBO®
    ARV $7.71
    APPROXIMATE ODDS OF WINNING 1:356
    LEVEL Third
    PRIZE Tea Jug (1 Gallon)
    ARV $4.99
    APPROXIMATE ODDS OF WINNING 1:334
    LEVEL Fourth
    PRIZE 32 oz. Drink
    ARV $2.09
    APPROXIMATE ODDS OF WINNING 1:17
    LEVEL Fifth
    PRIZE Crinkle-Cut Fries
    ARV $1.79
    APPROXIMATE ODDS OF WINNING 1:15
    LEVEL Sixth
    PRIZE Chicken Finger
    ARV $1.19
    APPROXIMATE ODDS OF WINNING 1:13
    LEVEL Seventh
    PRIZE Texas Toast
    ARV $0.85
    APPROXIMATE ODDS OF WINNING 1:9
    LEVEL Eighth
    PRIZE CANE'S SAUCE® or Honey Mustard
    ARV $0.37
    APPROXIMATE ODDS OF WINNING 1:26
  5. How do I get a collect and win game piece?

    I. During the promotion period, visit a participating RAISING CANE'S® restaurant and you will receive one (1) peel off game sticker that contains two (2) game pieces, one of which may be a Collect and Win piece, with the purchase of a specially marked 22 oz. or a 32 oz. fountain drink cup, while supplies last, or

    II. You can request a game sticker (two (2) game pieces, one of which may be a Collect and Win piece) by mail without purchase, while game sticker supplies last, mail a self-addressed stamped envelope to: PEEL THE LOVE, P.O. Box 1005, South Bend, IN 46624-1005. DO NOT SEND ANY WINNING GAME PIECES, COMMENTS OR QUESTIONS TO THIS MAILING ADDRESS. VT residents may omit return postage. Requests must be handwritten and postmarked as early as December 26, 2017 and received by March 7, 2018.

  6. What is the collect and win prize?

    LEVEL Grand
    WINNING COMBINATION OF GAME PIECE LETTER/NUMBER/SYMBOL NEEDED FOR PRIZE 1L♥VE
    PRIZE $100,000
    QUANTITY 1
    ODDS OF COLLECTING THE WINNING COMBINATION OF LETTER/NUMBER/SYMBOL GAME PIECES 1:44,377,117
  7. How do I play the online instant win game?

    You can get a bonus code to play the online instant win game by receiving a game sticker with the purchase of a 22 oz. or 32 oz. fountain drink, or by mail-in request, that contains two (2) game pieces, one of which may be an Online Instant Win bonus code, or by playing the Lemon Launch mobile game. You may also receive an email with a bonus code if you are a Caniac Club member.

  8. How do I become a Caniac Club Member?

    Being a club member is free. To become a Caniac Club Member, visit a Raising Canes location and request a Caniac Club card then visit raisingcanes.com and click on Caniac Club to register your card to become a member.

  9. How do I play the Lemon Launch mobile game app?

    There are two ways to play the Lemon Launch mobile game app:

    I. With the purchase of a specially marked 22 oz. or 32 oz. cup during the Promotion Period, scan the QR Code located on the cup and follow the on-screen instructions to download the free mobile application (terms and conditions from the chosen app store will apply) to play the game. Keep your cup as you will need it to play the Lemon Launch game (your cup will be incorporated via virtual reality into the game).

    II. Without a purchase, visit your mobile app store during the Promotion Period and follow the on-screen directions to download the free Raising Canes Peel the Love mobile application (terms and conditions from the chosen app store will apply). If you do not have a cup, you will be directed to print out and scan the free Lemon Launch target located on the app to play the game.

    Play the Lemon Launch game daily to receive one (1) bonus code per day throughout the promotion. Your score in the Lemon Launch game will not affect your receipt of a bonus code. If you want to claim your bonus code, you will need to enter certain personal information, including your age and email address.

  10. What devices does the Lemon Launch mobile game app work on?

    The app works on Apple/iOS and Android/Google Play.

  11. Does the Lemon Launch mobile game app cost anything to use?

    No. The app is free to download and use throughout the promotion.

  12. Does the Lemon Launch mobile game app offer in-app purchases?

    No. There are no in-app purchases offered in the app.

  13. How do I download the Lemon Launch mobile game app?

    Android

    Tap the Apps icon on the bottom-right of the home screen. Swipe left and right until you find the Google Play Store icon, tap it. Tap the magnifying glass in the top-right, type in the name of the app you're looking for, and tap the magnifying glass on the keyboard to execute the search. Some suggestions will pop up below the search box as you type, which you can tap to reach directly. Tapping the three dots on the right side of each entry will provide options to install right away or add the app to a wish list for future reference. Tapping the box itself will provide more details for that app, including screenshots, a description and reviews from users.

    Apple

    Go to the App Store on your iPhone, iPad or iPod Touch to browse apps. When you find the app that you want, tap the app. Tap "Get" on the right side of the screen, and then tap install. If asked, enter your password. The app then downloads to your device. You will find the target, to play without a purchase, within that app.

  14. The Lemon Launch mobile game app didn't finish downloading, what do I do?

    Make sure that your network connection is active. Your app store should detect that your download was interrupted and should continue the download whenever your connection is restored.

  15. How do I update the Lemon Launch mobile game app?

    You can update your device's apps individually, or allow them to be updated automatically.

    Android

    To set apps to auto-update: Open the Google Play Store app on your Android and slide out the left menu. Open the settings, and look for the entry labeled "Auto-update apps." Tap on it, and you'll have the choice to update apps over Wi-Fi only, update apps over any connection (this might use a lot of data), or to turn off automatic updates.

    To update manually: Open the Google Play Store app on your Android. Tap Menu and select My Apps & Games. Apps with an update available are labeled "Update." Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

    Apple

    To set apps to auto-update: Tap Settings. Turn on the content that you want automatically downloaded.

    To update manually: Open the App Store. In the lower right hand corner tap "Updates." Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

  16. Can I play/use the Lemon Launch mobile game app on my computer?

    No. The Love Lemon Launch mobile game app is designed for devices with touchscreens, such as tablets and mobile phones.

  17. Is the Lemon Launch mobile game app secure?

    Since there are no transactional features in the app, there are no security issues. In terms of sensitive data security, the Lemon Launch mobile game app only collects user email addresses and anonymous usage info.

  18. Why can't I see/play the Lemon Launch mobile game app?

    Keeping apps updated gives you access to the latest features and improves app security and stability. You can update the app, via your phone's app store, or on the settings app. You can change the app setting to update the app automatically or manually.

  19. The Lemon Launch mobile game app is crashing. What do I do?

    First try restarting your device. Once the device is fully shut down, turn the device back on and then try restarting the app. If that fails to solve the issue, make sure your device is running the latest version of the app software. Lastly, try uninstalling and reinstalling the app. If your app continues to crash, please contact us (see question 20 below).

  20. How do I uninstall the Lemon Launch mobile game app?

    Android

    You can delete any app that you've downloaded using the Settings app from your app drawer. Tap "Apps". Swipe to the "Downloads" tab. Find and tap the app that you want to delete, tap the "Uninstall" button. You will be prompted to confirm that you want to remove the app. Tap "OK."

    Apple

    Tap and wiggle. After you tap and hold any icon, the apps wiggle. You can then click the X in the upper right hand corner of the app and it will delete the app.

  21. Can't find what you are looking for?

    For any questions regarding the Lemon Launch game app only, please contact us at [email protected] For any additional customer service inquiries regarding the promotion, please see question #29 below.

  22. What are the Online Instant Win Prizes?

    PRIZE $15 Cane's Complimentary Card
    ARV $15.00
    PRIZE $25 Cane's Complimentary Card
    ARV $25.00
    PRIZE $50 Cane's Complimentary Card
    ARV $50.00
    PRIZE Free Cane's for a Year
    ARV $400.92
    PRIZE Cane's Koozie with Lemonade card
    ARV $4.53
    PRIZE Free Box Combo Card
    ARV $7.71
    PRIZE $35 Cane's Gift Basket
    ARV $35.00
    PRIZE $50 Cane's Gift Basket
    ARV $50.00
    PRIZE Cane's Party Cooler
    ARV $11.00
    PRIZE Cane's Oversized Cooler
    ARV $13.95
    PRIZE Adult Retail T-Shirt
    ARV $9.99
    PRIZE Cane's Cap
    ARV $9.99
    PRIZE Everyday Plush Puppy
    ARV $8.99
    PRIZE Cane's Beverage Holder
    ARV $5.00
    PRIZE Cane's Toppling Tower Blocks Game
    ARV $173.75
    PRIZE Cane's Beach Towel
    ARV $18.99
  23. How can I get a game piece without making a purchase?

    To request a game sticker (two (2) game pieces) by mail without purchase, while game sticker supplies last, mail a self-addressed stamped envelope to: PEEL THE LOVE, P.O. Box 1005, South Bend, IN 46624-1005. DO NOT SEND ANY WINNING GAME PIECES, COMMENTS OR QUESTIONS TO THIS MAILING ADDRESS. VT residents may omit return postage. Requests must be handwritten and postmarked as early as December 26, 2017 and received by March 7, 2018.

  24. Do I need to pay taxes if I win a prize?

    Winners are solely responsible for any taxes on their respective prize(s), and a winner of any prize, or accumulated prizes, with a total value at $600 or more will be required to fill out and return a W-9 Tax Form and will be required to furnish his/her social security number for the sole purpose of preparation of an IRS Form 1099 reporting the value of their prize(s) as required by law. A W-9 Tax Form may be requested via email by the Sponsor during the Sweepstakes Period when your accumulated prize value hits $600.00 and over. You will be required to return the W-9 completed and signed before any prizes that put you at or over $600 are shipped, or by April 13, 2018. Failure to return the W-9 by April 13, 2018, will forfeit all prizes that put you at or over $600.00 and those prizes will then be included in the Second Chance Drawing on April 16, 2018.

  25. What do I do if I spell the Collect and Win phrase 1-L-♥-V-E with my game pieces?

    DO NOT GIVE YOUR COLLECT & WIN GAME PIECES TO A RAISING CANE'S® CREWMEMBER. THEY ARE NOT AUTHORIZED TO VERIFY OR COLLECT YOUR COLLECT & WIN GAME PIECES. Write your name, address (no P.O. boxes please), city, state, ZIP Code, phone number, email address (optional) and date of birth on a 3" x 5" card. Make and retain a copy of your game pieces, and mail the 3" x 5" card and original collect & win game pieces to: 2018 PEEL THE LOVE Prize Claim c/o Slant Inc., P.O. Box 2343, Oak Park, IL 60303-2343. It is recommended that you use a traceable method such as registered mail to send in your prize claim. All mailed prize claims must be received by March 31, 2018.

  26. How do I claim a food prize?

    Give your winning game piece to the cashier on your next visit to a participating RAISING CANE'S® restaurant to claim your prize or discount. Food prizes are not valid in combination with any other offer, discount, or coupon. Limit one (1) prize redemption per person per visit.

  27. When will I receive my online prize?

    If you win an online instant win prize you will be required to accept the prize and provide your mailing address immediately following your winning game play. Online instant win prizes will be shipped within 2 - 4 weeks of receipt of your mailing address. A W-9 Tax Form may be requested via email by the Sponsor during the Sweepstakes Period when your accumulated prize value hits $600.00 and over. See Official Rules for more details.

  28. Where can I get a copy of the official rules?

    Visit www.RaisingCanes.com/Peel, or click here, for complete official rules.

  29. Where can I get a Winner's List?

    For names of major prize winners (prizes valued at $25 or more), send a self-addressed, stamped envelope for receipt to: 2018 PEEL THE LOVE Winners, P.O. Box 538, South Bend, IN 46624-0538. Requests must be received by April 28, 2018.

  30. If I need help who do I contact?

    If you have questions about the Raising Cane's Peel the Love game please call1-844-557-6752 or email [email protected].