FAQ

The Official Rules provide the complete details of the 2017 Raising Cane's Peel the Love Game Game; however your question may be answered below:

  1. What are the dates of the 2017 Raising Cane's Peel the Love Game?

    Game stickers are available in-store beginning on January 4, 2017, and ending on February 28, 2017, or earlier if supply of game stickers is exhausted. The online instant win game begins at 12:00:01 a.m. Central Time ("CT") on January 4, 2017 and ends at 11:59:59 p.m. CT on March 31, 2017.

  2. How do I know if I am eligible to participate in the Raising Cane's Peel the Love Game?

    The promotion is open to legal residents of the fifty (50) United States and the District of Columbia (excluding residents of Florida, New York and Rhode Island) who are thirteen (13) years of age or older. The following individuals are not eligible to enter or win a prize: employees, crewmembers, contractors, directors and officers of Raising Cane's Restaurants, LLC, its parent, subsidiaries and affiliated companies, franchisees, web design, advertising, fulfillment, legal, judging, advertising and promotion agencies involved in the administration, development, printing, fulfillment and execution of this promotion, and the immediate family members (spouse, parent, child, sibling, grandparent, and spouse or "step" of each), and those living in their same households (those persons whether related or not who live in the same residence for at least three months during the twelve-month period preceding the start date of the promotion).

  3. How do I get an instant win game piece to play the game?

    You will receive one (1) peel off game sticker that contains two (2) game pieces with the purchase of a 22 oz. or a 32 oz. fountain drink at a participating RAISING CANE'S® restaurant during the promotion period, while supplies last.

  4. What are the instant win game prizes?

    LEVEL Grand
    PRIZE 25 Piece Chicken Finger Tailgate
    ARV* $29.99
    QUANTITY AVAILABLE 1,920
    APPROXIMATE ODDS OF WINNING 1:8,896
    LEVEL First
    PRIZE Lemonade Jug (1 Gallon)
    ARV* $8.99
    QUANTITY AVAILABLE 4,479
    APPROXIMATE ODDS OF WINNING 1:3,813
    LEVEL Second
    PRIZE THE BOX COMBO®
    ARV* $7.29
    QUANTITY AVAILABLE 57,508
    APPROXIMATE ODDS OF WINNING 1:297
    LEVEL Third
    PRIZE Tea Jug (1 Gallon)
    ARV* $4.99
    QUANTITY AVAILABLE 63,970
    APPROXIMATE ODDS OF WINNING 1:267
    LEVEL Fourth
    PRIZE 32 oz. Beverage
    ARV* $1.79
    QUANTITY AVAILABLE 1,067,497
    APPROXIMATE ODDS OF WINNING 1:16
    LEVEL Fifth
    PRIZE Crinkle-Cut Fries
    ARV* $1.59
    QUANTITY AVAILABLE 1,219,996
    APPROXIMATE ODDS OF WINNING 1:14
    LEVEL Sixth
    PRIZE Chicken Finger
    ARV* $1.19
    QUANTITY AVAILABLE 1,313,842
    APPROXIMATE ODDS OF WINNING 1:13
    LEVEL Seventh
    PRIZE Texas Toast
    ARV* $0.79
    QUANTITY AVAILABLE 1,897,772
    APPROXIMATE ODDS OF WINNING 1:9
    LEVEL Eighth
    PRIZE CANE'S SAUCE® or Honey Mustard
    ARV* $0.35
    QUANTITY AVAILABLE 632,591
    APPROXIMATE ODDS OF WINNING 1:27
  5. How do I get a collect and win game piece?

    You will receive one (1) peel off game sticker that contains two (2) game pieces with the purchase of a 22 oz. or a 32 oz. fountain drink at a participating RAISING CANE'S® restaurant during the promotion period, while supplies last.

  6. What are the Collect and Win Prizes?

    LEVEL Grand
    WINNING COMBINATION OF GAME PIECE LETTERS NEEDED FOR PRIZE CANES
    PRIZE $100,000
    QUANTITY 1
    ODDS OF COLLECTING THE WINNING COMBINATION OF GAME PIECES* 1:36,437,202
  7. How do I play the online instant win game?

    You can get a bonus code to play the online instant win game by receiving a game sticker with the purchase of a 22 oz. or 32 oz. fountain drink containing a bonus code, or by playing the Lemon Launch mobile game.

  8. How do I play the Lemon Launch mobile game app?

    Scan the QR Code located on specially marked 22 oz. or 32 oz. cups purchased during the promotion and follow the on-screen instructions to download the free mobile application, or download the free mobile application by visiting the Raising Cane's Peel the Love site at www.RaisingCanes.com/Peel and click on the Lemon Launch page in the navigation bar to access the app store for your device and download the free mobile application (terms and conditions from the chosen app store will apply). Play the Lemon Launch game daily to receive one (1) bonus code per day throughout the promotion. Your score in the Lemon Launch game will not affect your receipt of a bonus code. If you want to claim your bonus code, you will need to enter certain personal information, including your age and email address.

  9. What devices does the Lemon Launch mobile game app work on?

    The app works on Apple/iOS and Android/Google Play.

  10. Does the Lemon Launch mobile game app cost anything to use?

    No. The app is free to download and use throughout the promotion.

  11. Does the Lemon Launch mobile game app offer in-app purchases?

    No. There are no in-app purchases offered in the app.

  12. How do I download the Lemon Launch mobile game app?

    Android

    Tap the Apps icon on the bottom-right of the home screen. Swipe left and right until you find the Google Play Store icon, tap it. Tap the magnifying glass in the top-right, type in the name of the app you're looking for, and tap the magnifying glass on the keyboard to execute the search. Some suggestions will pop up below the search box as you type, which you can tap to reach directly. Tapping the three dots on the right side of each entry will provide options to install right away or add the app to a wishlist for future reference. Tapping the box itself will provide more details for that app, including screenshots, a description and reviews from users.

    Apple

    Go to the App Store on your iPhone, iPad or iPod Touch to browse apps. When you find the app that you want tap the app. Tap "Get" on the right side of the screen, then tap install. If asked, enter your password. The app then downloads to your device.

  13. The Lemon Launch mobile game app didn't finish downloading, what do I do?

    Make sure that your network connection is active. Your app store should detect that your download was interrupted and should continue the download whenever your connection is restored.

  14. How do I update the Lemon Launch mobile game app?

    You can update your device's apps individually, or allow them to be updated automatically.

    Android

    To set apps to auto-update: Open the Google Play Store app on your Android and slide out the left menu. Open the settings, and look for the entry labeled "Auto-update apps." Tap on it, and you'll have the choice to update apps over wifi only, update apps over any connection (this might use a lot of data), or to turn off automatic updates.

    To update manually: Open the Google Play Store app on your Android. Tap Menu and select My Apps & Games. Apps with an update available are labeled "Update." Tap Update all to update all apps. For individual apps, find the specific app you want to update and tap Update.

    Apple

    To set apps to auto-update: Tap Settings. Turn on the content that you want automatically downloaded.

    To update manually: Open the App Store. In the lower right hand corner tap "Updates." Tap Update All to update all apps. For individual apps, find the specific app you want to update and tap Update.

  15. Can I play/use the Lemon Launch mobile game app on my computer?

    No. The Love Lemon Launch mobile game app is designed for devices with touchscreens, such as tablets and mobile phones.

  16. Is the Lemon Launch mobile game app secure?

    Since there are no transactional features in the app, there are no security issues. In terms of sensitive data security, the Lemon Launch mobile game app only collects user email addresses and anonymous usage info.

  17. Why can't I see/play the Lemon Launch mobile game app?

    Keeping apps updated gives you access to the latest features and improves app security and stability. You can update the app, via your phone's app store, or on the settings app. You can change the app setting to update the app automatically or manually.

  18. The Lemon Launch mobile game app is crashing. What do I do?

    First try restarting your device. Once the device is fully shut down, turn the device back on and then try restarting the app. If that fails to solve the issue, make sure your device is running the latest version of the app software. Lastly, try uninstalling and reinstalling the app. If your app continues to crash, please contact us (see question 20 below).

  19. How do I uninstall the Lemon Launch mobile game app?

    Android

    You can delete any app that you've downloaded using the Settings app from your app drawer. Tap "Apps". Swipe to the "Downloads" tab. Find and tap the app that you want to delete, tap the "Uninstall" button. You will be prompted to confirm that you want to remove the app. Tap "OK."

    Apple

    Tap and wiggle. After you tap and hold any icon, the apps wiggle. You can then click the X in the upper right hand corner of the app and it will delete the app.

  20. Can't find what you are looking for?

    For any questions regarding the Lemon Launch game app only, please contact us at rcdigital@c3mail.com. For any additional customer service inquiries regarding the promotion, please see question #29 below.

  21. What are the Online Instant Win Prizes?

    PRIZE GoPro® HERO™ camera package (remote/mounts)
    ARV* $400.00
    QUANTITY AVAILABLE 1
    PRIZE Free Cane's for a Year
    ARV* $362.96
    QUANTITY AVAILABLE 30
    PRIZE Cane's Branded Yeti® Roadie
    ARV* $259.99
    QUANTITY AVAILABLE 10
    PRIZE Zero Gravity X1-HD Drone
    ARV* $117.95
    QUANTITY AVAILABLE 1
    PRIZE $50 Cane's Bonus Card
    ARV* $50.00
    QUANTITY AVAILABLE 15
    PRIZE $50 Cane's Gift Basket
    ARV* $50.00
    QUANTITY AVAILABLE 100
    PRIZE Virtual Reality Headset
    ARV* $50.00
    QUANTITY AVAILABLE 2
    PRIZE Cane's Branded 30oz Yeti® Tumbler
    ARV* $49.99
    QUANTITY AVAILABLE 40
    PRIZE Bluetooth® Speaker
    ARV* $49.95
    QUANTITY AVAILABLE 1
    PRIZE $35 Cane's Gift Basket
    ARV* $35.00
    QUANTITY AVAILABLE 250
    PRIZE $25 Cane's Bonus Card
    ARV* $25.00
    QUANTITY AVAILABLE 20
    PRIZE $15 Cane's Bonus Card
    ARV* $15.00
    QUANTITY AVAILABLE 25
    PRIZE Cane's Celebration Party Cooler
    ARV* $13.95
    QUANTITY AVAILABLE 100
    PRIZE Cane's Carry All Cooler
    ARV* $11.00
    QUANTITY AVAILABLE 200
    PRIZE Adult Retail T-shirts
    ARV* $11.00
    QUANTITY AVAILABLE 2,500
    PRIZE Cane's Cap
    ARV* $9.95
    QUANTITY AVAILABLE 1,000
    PRIZE Everyday Plush Puppy Toy
    ARV* $8.99
    QUANTITY AVAILABLE 300
    PRIZE Free Box BOG (be our guest) card
    ARV* $7.29
    QUANTITY AVAILABLE 6,020
    PRIZE Cane's Koozie® with Lemonade card
    ARV* $4.53
    QUANTITY AVAILABLE 5,485
    PRIZE Cane's Branded Beverage Holder
    ARV* $3.58
    QUANTITY AVAILABLE 1,900
  22. How can I get a game piece and play the Lemon Launch mobile game app without making a purchase?

    To request a game sticker (two (2) game pieces) and a bonus code by mail without purchase, while game sticker supplies last, mail a self-addressed stamped envelope to: PEEL THE LOVE, P.O. Box 518, Elmhurst, IL 60126. DO NOT SEND ANY WINNING GAME PIECES, COMMENTS OR QUESTIONS TO THIS MAILING ADDRESS. VT residents may omit return postage. Requests must be handwritten and postmarked by February 28, 2017, and received by March 7, 2017.

  23. Do I need to pay taxes if I win a prize?

    Winners are solely responsible for any taxes on their respective prize(s), and a winner of any prize(s) valued at $600 or more will be issued an IRS Form 1099 reporting the value of their prize(s). All costs and expenses associated with prize acceptance and use not specifically provided for herein are the responsibility of the winner.

  24. What do I do if I spell the Collect and Win phrase C-A-N-E-S with my game pieces?

    DO NOT GIVE YOUR COLLECT & WIN GAME PIECES TO A RAISING CANE'S® CREWMEMBER, THEY ARE NOT AUTHORIZED TO VERIFY OR COLLECT YOUR COLLECT & WIN GAME PIECES. Write your name, address (no P.O. boxes please), city, state, ZIP Code, phone number, email address (optional) and date of birth on a 3" x 5" card. Make and retain a copy of your game pieces, and mail the 3" x 5" card and original collect & win game pieces to: PEEL THE LOVE Prize Claim, P.O. Box 791 Elmhurst, IL 60126. It is recommended that you use a traceable method such as registered mail to send in your prize claim. All mailed prize claims must be received by March 31, 2017.

  25. How do I claim a food prize?

    Give your winning game piece to the cashier on your next visit to a participating RAISING CANE'S® restaurant to claim your prize or discount. Food prizes are not valid in combination with any other offer, discount, or coupon. Limit one (1) prize redemption per person per visit.

  26. When will I receive my online prize?

    If you win an online instant win prize you will be required to accept the prize and provide your mailing address immediately following your winning game play. Online instant win prizes will be shipped within 2 - 4 weeks of receipt of your mailing address.

  27. Where can I get a copy of the Official Rules?

    Visit www.raisingcanes.com/Peel, or click here, for complete official rules.

  28. Where can I get a Winner's List?

    For names of major prize winners (prizes valued at $25 or more), send a self-addressed, stamped envelope for receipt to: PEEL THE LOVE Winners, P.O. Box 1095, Elmhurst, IL 60126. Requests must be received by April 28, 2017.

  29. If I need help who do I contact?

    If you have questions about the Raising Cane's Peel The Love game please call 1-800-854-1772 or email raisingcanes@peelthe.love.